Frequently Asked Questions

You can book an appointment by calling our main line at +971 58 552 9502, messaging us on WhatsApp, or filling out the contact form on our website. We typically respond within 2-4 hours during working hours.

While we do accept walk-ins, we recommend booking an appointment to minimize wait times and ensure you get the attention you need. For urgent matters, please call ahead.

We accept all major insurance providers in the UAE including DAMAN, Oman Insurance, AXA, Bupa, MetLife, NAS, Cigna, and many more. Please contact us to verify your specific plan.

We accept cash, all major credit/debit cards (Visa, Mastercard, Amex), and digital payments including Apple Pay and Samsung Pay. Insurance claims can be processed directly.

We offer a comprehensive range of services including general medicine, dental care, pediatric care, specialist consultations (cardiology, dermatology, orthopedics), and more. Visit our Services page for full details.

We provide urgent care services during our working hours. For life-threatening emergencies, please call 998 (UAE emergency services) or visit the nearest hospital emergency room.

Yes, all our healthcare professionals are fully licensed by DHA (Dubai Health Authority) and/or MOH (Ministry of Health) depending on their location. We maintain the highest standards of accreditation.

Most routine lab results are available within 24-48 hours. Some specialized tests may take longer. We'll notify you via SMS or phone when your results are ready.

Yes, you can request copies of your medical records at any time. Please contact our reception desk or submit a request via WhatsApp. Records are typically prepared within 2-3 business days.