1. Introduction
Manila Polyclinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.
2. Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Name, email address, phone number, date of birth, and Emirates ID number.
- Medical Information: Health history, symptoms, diagnoses, treatments, and lab results.
- Payment Information: Insurance details and payment card information (processed securely).
- Website Data: IP address, browser type, pages visited, and cookies.
3. How We Use Your Information
We use the information we collect to:
- Provide medical care and healthcare services
- Process appointments and communicate with you
- Process insurance claims and payments
- Improve our website and services
- Comply with legal and regulatory requirements
- Send health-related information and reminders
4. Disclosure of Your Information
We may share your information with:
- Healthcare providers involved in your care
- Insurance companies for claims processing
- Government authorities as required by UAE law
- Service providers who assist in our operations
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal and medical information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under UAE data protection laws, you have the right to:
- Access your personal and medical records
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Opt-out of marketing communications
7. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
We provide pediatric services and may collect information about minors with parental consent. Parents/guardians have the right to access and control their children's information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@manilapolyclinic.com
- Phone: +971 58 552 9502
- Address: Al Satwa, Dubai, UAE